Get In Touch.
Email Us:
info@intereq.de
Call Us:
+49 221 3798427
WhatsApp Us:
+49 15756087634
Visit Us:
Brühler Strasse 283 – Köln – Deutschland
Frequently Asqued Questions
In which machinery sectors do you specialize?
We specialize in the global trade of high-performance mining, construction and tunnelling machinery.
Do you offer both new and used machinery?
We provide both new and pre-owned units to align with your technical and financial objectives.
Can I request specific machinery that is not listed on your website?
Certainly. Our global network allows us to locate and verify specialized machinery not currently listed in our online inventory.
Which countries do you export to?
We serve most international markets, ensuring full compliance with global trade regulations and logistics standards.
How do I request a quotation?
Submit your requirements via our Online Inquiry Form or contact us directly. Please specify the machinery type, quantity, and technical configurations to receive a tailored proposal.
What are your accepted payment terms?
We offer flexible payment structures in accordance with international trade standards to ensure secure and efficient transactions. Our accepted methods include:
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Bank Transfer (T/T): Secure wire transfers for streamlined international processing.
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Letter of Credit (L/C): Document-backed security for both buyer and seller protection.
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Standard Trade Terms: We accommodate Cash Against Documents (CAD), Cash in Advance (CIA), and other recognized global payment protocols.
Do you provide warranties for used machinery?
Our pre-owned units are sold “as-is, where-is” to maintain competitive pricing. However, to ensure operational integrity, every unit undergoes a thorough internal technical inspection before delivery. We also fully support and facilitate independent third-party inspections, providing you with complete transparency and confidence in your investment.
How do you handle shipping and delivery?
We provide comprehensive global logistics solutions optimised for cost-effectiveness and equipment safety. Partnering with specialised heavy-machinery carriers, we offer tailored freight options including:
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RoRo (Roll-on/Roll-off): Ideal for self-propelled machinery.
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Container Shipping (FCL/LCL): Secure transport for smaller units or components.
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Technical Loading: Expert handling to maximise cargo space and ensure secure transit.
Our logistics team manages the entire process to ensure a seamless, professional delivery to your destination.
Do you provide machinery inspection services?
Yes. To ensure transparency, every unit undergoes a thorough internal technical check prior to shipment. For additional assurance, we can also organize an independent third-party inspection upon request. these assessments reflect the machine’s condition at the time of dispatch, allowing buyers to verify operational status before transit.
What is your process for purchasing machinery?
Our procurement process is structured into four professional phases to ensure secure and transparent transactions:
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Selection & Quotation: Following your equipment selection, we provide a formal proposal including technical specifications and current operational status.
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Verification: We perform a thorough internal technical check. At this stage, independent third-party inspections can be coordinated upon request.
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Documentation & Payment: Upon agreement, we formalise the transaction through industry-standard contracts and secure payment protocols (T/T, L/C).
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Logistics: Our team manages the professional loading and global dispatch of the machinery to your designated destination.
Do you provide post-sale technical support?
Yes. We are committed to the long-term operational success of your equipment. Our after-sales services are designed to minimise downtime through:
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Technical Guidance: Remote troubleshooting and consultation to assist your team with operational queries.
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Parts Procurement: Priority access to an extensive global network for genuine spare parts and hydraulic components.
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On-Site Training: Professional briefings on safety protocols and maintenance schedules available upon request.
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Warranty Administration: For new machinery, we facilitate all claims directly with the original equipment manufacturer (OEM) according to their specific terms.